Career Opportunities

Career Opportunities

Quality Assurance Coordinator

We seek a passionate and committed results-driven person to join the Hospice of the North Country (HoNC) team as its Quality Assurance Coordinator. This person is responsible for Quality Assurance activities, including but limited to, developing and overseeing a comprehensive and effective Quality Assessment Performance Improvement Plan (QAPI); patient care reviews, compliance audits; clinical record reviews, and utilization, outcome and quality data analysis. This hospice-wide plan is supported by the Executive Director, Director of Patient Services, and the Quality Assessment Performance Improvement Committee to ensure that it adheres to the best standards in clinical practice as identified by industry leaders.

  • Maintains a QAPI program that is consistent with HoNC mission and vision; is Board directed and is in compliance with regulatory standards.
  • Develops Performance Improvement Projects based on findings that identify quality indicators through the collection of data identifying areas of needed improvement.
  • Responsible for the development and maintenance of comprehensive reporting tools of all QAPI records and activity.
  • Ensures that Performance Improvement Project data is prepared and disseminated per the requirements in the HoNC QAPI Program
  • Works closely with the medical, nursing, and support staff to ensure compliance.
  • Performs monthly chart audits focusing on regulatory standards, patient centered and specific care.
  • Completes inquiry and/or investigation for those who have a complaint or concern for care regarding compliance or staff related issues. Using HoNC’s Complaint Procedure where indicated.
  • Identifies areas with potential quality/safety vulnerability and risk and uses supporting data to develop/implement corrective action plans for resolution.
  • Maintains and develops Policy & Procedures based on regulatory standards, and State and Federal guidelines.
  • Prepares and attends quarterly Q.A. Committee Meetings.
  • Ensures outstanding customer services to all stakeholders both internal and external.
  • Focuses on high volume, high risk, problem-prone areas which consider patient safety, quality of care and positive palliative outcomes.
  • Tracks adverse patient events (consider incidence, prevalence, and severity of problems), analyze cause, and implement preventive actions aimed at improving processes for improved outcomes.
  • Assists with NYS DOH Surveys


  • Valid Registered Nurse License, BSN, MSN preferred
  • 1-3 years experience in quality or performance improvement in a health care setting preferred

Knowledge and Proficiencies

  • Knowledge of federal, state and accreditation standards applicable to Hospice
  • Knowledge of government and other regulatory standards, requirements, and guidelines related to quality improvement.
  • Excellent written, oral and interpersonal communication skills
  • Ability to work under pressure, meet deadlines, and project a positive agency image
  • Familiarity with area health care facilities and community resources
  • Proficiency in Excel, Power Point, Outlook, and Word
  • Proficiency in EMR Brightree, required at 90 days.

Employment Type

  • Full-time, Salaried, Exempt
  • Monday-Friday 8:00 a.m.-4:00 p.m.
  • This position is available in Plattsburgh or Malone
  • Travel between two Hospice of the North Country offices may be needed on occasion
  • We offer an attractive compensation and benefits package and a 403b Retirement Savings Plan.

Please send letter of intent and resume to:

Natalie Whitehurst, Executive Director

Hospice of the North Country

Full Time RN/Case Manager

(Plattsburgh office)

FT Salaried On-Call RN (evenings/nights)**

 (Plattsburgh Office)


  • Flexible work days**
  • Registered Nurse, currently licensed in New York State.
  • Two years of comprehensive nursing experience.
  • Valid driver’s license and transportation.
  • Must be physically able to lift, transfer and position patient as needed.
  • Demonstrated skill in nursing practice and ability to respond to the medical and emotional needs of patients and families in varied settings.
  • medical/dental/vision benefits available
  • On-Call required on weekends and weekdays as scheduled.

Send resume and letter of intent to:

Tracey Tavano, MSN, RN

Director of Patient Services



Hospice of the North Country is seeking a part-time Medical Director to join its team. The ideal Medical Director balances the wishes of our patients and families with the specialized medical expertise required to provide the best care possible so our patients die pain-free and with dignity. If you are passionate about end-of-life care and are committed to helping others, becoming a member of our team may be the perfect opportunity for you.

The Medical Director provides oversight of physician services by complementing attending physician care, acts as a medical resource for the interdisciplinary group, ensures continuity of hospice medical services, and ensures appropriate measures to control patient symptoms. The Medical Director serves as our champion and patient advocate—promoting and representing our program to physicians, nurse practitioners, physician assistants, community health organizations, hospital discharge planners, and all other referral sources.

Please send letter of intent and resume to:

Natalie Whitehurst, Executive Director

Hospice of the North Country

Click  here to download our employment application.

Complete it on your computer and print, sign and mail, or drop off at our Plattsburgh or Malone offices.